Returns & Exchange Policy

At BUZZ, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Return Policy

• Items can be returned within 14 days of delivery
• Items must be unworn, unwashed, and in original packaging
• Original tags must still be attached
• Sale items are not eligible for return

Exchange Policy

• Exchanges are accepted within 14 days of delivery
• We offer exchanges for a different size or color of the same product (subject to availability)
• If the desired size/color is unavailable, we'll issue store credit

How to Request a Return or Exchange

1. Contact us at buzzsteps.com or via our social channels
2. Provide your order number and reason for return/exchange
3. We'll guide you through the next steps

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed within 5–7 business days to your original payment method.

Note: Shipping costs are non-refundable unless the item was received damaged or incorrect.

Damaged or Incorrect Items

If you received a damaged or wrong item, please contact us within 48 hours of delivery with photos and we'll make it right immediately.