Shipping policy

SHIPPING POLICY

Last Updated: September 2026

At BUZZSTEPS, we aim to make delivery simple, clear, and reliable.

This Shipping Policy explains how orders are processed, shipped, delivered, and handled within Egypt.

1. Where We Deliver

BUZZ currently delivers orders within the Arab Republic of Egypt through delivery partners.

Delivery availability may depend on the customer's location and the serviceability of the delivery address.

2. Order Processing

Orders are generally processed within 24 hours after the order is placed.

We may contact you to confirm order details when necessary, particularly for Cash on Delivery orders.

Processing may take longer during public holidays, exceptional circumstances, high-demand periods, or operational disruptions.

3. Standard Shipping Fee

The standard delivery fee is:

100 EGP

The applicable shipping fee will be shown during checkout.

4. Current Free Shipping Offer

Free Shipping on 2 Pairs or More
Purchase any 2 pairs or more in a single order 
and get free shipping automatically at checkout. 
This is a permanent offer with no expiry date.
5. Estimated Delivery Times

Estimated delivery times are:

Cairo & Giza: approximately 24–48 hours.

Other Egyptian Governorates: approximately 2–5 business days.

These are estimates rather than guaranteed delivery dates.

Delivery may take longer because of:

  • Courier operations.

  • Public holidays.

  • Weekends.

  • Weather conditions.

  • Remote or difficult-to-reach locations.

  • Incorrect or incomplete address information.

  • Customer unavailability.

  • Circumstances outside BUZZ's reasonable control.

6. Delivery Information

Please provide accurate delivery information when placing your order.

This may include:

  • Full name.

  • Mobile phone number.

  • Governorate.

  • City or area.

  • Street and building information.

  • Any additional information required by the courier.

Incorrect or incomplete information may cause delivery delays or unsuccessful delivery attempts.

7. Tracking and Delivery Updates

After your order is shipped, you may receive delivery updates through available communication channels, including WhatsApp or SMS.

The availability of tracking and notifications may depend on the courier service.

8. Inspecting the Order Before Payment

Where supported by the courier service, customers may be able to inspect the package before completing payment.

Where supported, customers may also try on the shoes while the courier is present.

Customers should follow the courier's procedures during inspection or try-on.

If you receive a visibly damaged package or product, please refuse the delivery where possible and contact BUZZ immediately.

9. Damaged Products

If the package or product appears damaged at delivery, please notify the courier and BUZZ immediately.

Where possible, refuse delivery of visibly damaged goods.

WhatsApp / Phone: 01200208205

For issues discovered after delivery, please contact us as soon as possible and provide your order details and supporting photographs or videos where helpful.

Your statutory rights regarding defective products are not affected by this policy.

10. Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable, the address is incorrect, the customer cannot be contacted, or another customer-related issue occurs, the courier may make another delivery attempt or return the order according to its procedures.

BUZZ may contact the customer to arrange another delivery attempt where possible.

Additional delivery charges may apply where permitted by applicable law and where the additional cost results from circumstances attributable to the customer.

11. Delays Outside Our Control

BUZZ is not responsible for delivery delays caused by circumstances outside our reasonable control, including severe weather, public emergencies, transportation disruptions, courier disruptions, or other exceptional circumstances.

We will make reasonable efforts to assist customers and communicate relevant delivery information where possible.

12. Contact Us

For questions about shipping or delivery, please contact:

BUZZ / BUZZSTEPS

Address:
Behind Roma Fashion, Sheri Street,
Hurghada, Red Sea, Egypt

WhatsApp / Phone:
01200208205

Email:
haythamelsagher@icloud.com

Website:
https://buzzsteps.com/

Nothing in this Shipping Policy limits any mandatory consumer rights under applicable Egyptian law.