PRIVACY POLICY

Last Updated: September 2026

BUZZSTEPS ("BUZZ", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you visit or use https://buzzsteps.com/, place an order, contact us, or interact with our services.

This policy is intended to operate in accordance with applicable Egyptian laws and regulations, including applicable requirements under Egypt's Personal Data Protection Law No. 151 of 2020.

1. Information We Collect

Depending on how you interact with BUZZSTEPS, we may collect information such as:

Order Information

When you place an order, information may include:

• Full name.

• Phone number.

• Email address.

• Billing information.

• Delivery address.

• Governorate and city.

• Products purchased.

• Order amount.

• Order status.

• Information required to process the order.

Communication Information

If you contact us, we may receive:

• Your name.

• Phone number.

• Email address.

• WhatsApp messages.

• Information you provide about your order or request.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically by Shopify and/or third-party services used by the store.

This may include information such as:

• Device type.

• Browser type.

• IP address.

• General location information.

• Pages visited.

• Referring pages.

• Website interactions.

• Technical information required to maintain website security and functionality.

The exact information collected may depend on the services and technologies active on the website.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders.

• Deliver products.

• Contact customers regarding orders.

• Confirm Cash on Delivery orders.

• Process payments through applicable payment providers.

• Provide customer service.

• Process returns, exchanges, and refunds.

• Respond to questions and complaints.

• Prevent fraud and misuse.

• Maintain website security.

• Improve our products, website, and services.

• Understand website usage and performance.

• Comply with applicable legal and regulatory requirements.

3. Marketing Communications

Where permitted and where applicable, we may send promotional or marketing communications.

These may include information about:

• New products.

• Offers.

• Discounts.

• Promotions.

• BUZZ updates.

Where applicable, you may unsubscribe from marketing communications using the available unsubscribe option or by contacting BUZZ.

Transactional communications, such as order confirmations, delivery updates, payment information, or important service messages, may still be sent when necessary to fulfill your order or provide the requested service.

4. Cookies and Similar Technologies

BUZZSTEPS and the services used to operate the website may use cookies and similar technologies.

These technologies may be used for purposes including:

• Website functionality.

• Shopping cart functionality.

• Remembering preferences.

• Analytics.

• Performance measurement.

• Security.

• Advertising and marketing measurement, where applicable.

Some cookies may be provided by third-party services used by the store.

You may be able to control certain cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.

5. Shopify

BUZZSTEPS uses Shopify to operate its online store.

Shopify may process information necessary to provide ecommerce, checkout, security, analytics, and other services.

Shopify may also process information in accordance with its own privacy practices.

6. Payment Providers

When you choose online payment, payment information may be processed by the applicable payment provider.

BUZZ does not need to receive or store your full payment card details when those details are processed directly by an applicable payment provider.

Payment providers may process information according to their own terms and privacy policies.

7. Delivery Partners

We may share information necessary to fulfill and deliver your order with delivery partners.

This may include:

• Name.

• Phone number.

• Delivery address.

• Order information necessary for delivery.

We only provide information reasonably necessary to fulfill the delivery service.

8. Service Providers and Applications

BUZZ may use third-party services and applications to operate and improve the website.

These may include services related to:

• Ecommerce.

• Payments.

• Shipping.

• Customer reviews.

• Analytics.

• Marketing.

• Website security.

• Customer communication.

These providers may process information on our behalf or as independent service providers according to their applicable terms and privacy policies.

9. Legal and Regulatory Disclosure

We may disclose personal information where reasonably necessary to:

• Comply with applicable law.

• Respond to lawful requests from authorities.

• Protect our legal rights.

• Prevent fraud or abuse.

• Protect customers, employees, or other persons.

• Investigate suspected unlawful activity.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

We cannot guarantee absolute security of information transmitted through the internet.

11. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes described in this policy, including:

• Fulfilling orders.

• Providing customer service.

• Handling returns and refunds.

• Maintaining business and transaction records.

• Meeting legal, accounting, tax, or regulatory requirements.

• Resolving disputes.

• Preventing fraud and misuse.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled according to applicable legal requirements and the systems used to process it.

12. Your Data Protection Rights

Subject to applicable law and any applicable conditions or exceptions, you may have rights relating to your personal information, including rights concerning:

• Access to information about the processing of your personal data.

• Correction or updating of inaccurate information.

• Deletion or restriction where legally applicable.

• Objection to certain processing where legally applicable.

• Withdrawal of consent where processing is based on consent and withdrawal is legally available.

Requests may be subject to applicable legal requirements and verification of the requester's identity.

13. Children's Privacy

BUZZSTEPS is an ecommerce website intended for customers capable of entering into purchases under applicable law.

We do not knowingly request personal information from children for purposes unrelated to providing the services requested by a parent or legal guardian.

If you believe that a child has provided personal information to us improperly, please contact us.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

BUZZ is not responsible for the privacy practices of third-party websites that we do not own or control.

Please review the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we may update the "Last Updated" date at the beginning of this policy.

Material changes may be communicated through appropriate means where required by applicable law.

16. Contact Us

For privacy-related questions or requests, contact:

BUZZ / BUZZSTEPS

Address:
Behind Roma Fashion, Sheri Street,
Hurghada, Red Sea, Egypt

WhatsApp / Phone:
01200208205

Email:
haythamelsagher@icloud.com

Website:
https://buzzsteps.com/

Please include enough information for us to understand your request and, where appropriate, verify your identity before providing or changing personal information.