RETURN & REFUND POLICY

Last Updated: September 2026

At BUZZSTEPS, we want you to feel confident when ordering your shoes.

This policy explains our return, exchange, and refund procedures and is subject to applicable Egyptian consumer-protection law.

1. Your Consumer Rights

Nothing in this policy is intended to limit or remove any mandatory consumer rights provided under Egyptian law.

Where applicable, Egyptian consumer-protection rules provide consumers with a right to return or exchange goods within 14 days of receiving them, subject to the legal conditions and exceptions.

For defective goods, applicable Egyptian rules provide rights concerning return, replacement, or refund within 30 days of receipt, subject to the applicable legal requirements.

Where a mandatory legal right applies, that right takes precedence over any conflicting provision of this policy.

2. Standard 14-Day Returns

Where the statutory 14-day return right applies, customers may request a return within 14 days of receiving the product, subject to applicable law and its exceptions.

For voluntary returns where the law permits the return, the product should generally be:

• Unworn.

• Unused.

• Free from signs of outdoor use.

• In its original condition.

• Returned with original packaging where applicable.

• Returned with applicable tags and accessories.

• Accompanied by the order or purchase information.

The statutory exceptions applicable under Egyptian law remain applicable.

3. Shoe Size and Fit

Shoe fit can vary between different models.

Before ordering, customers should review the Size Guide and sizing information displayed on the relevant product page.

If you are unsure about your size, please contact BUZZ before placing your order.

Where a product has a specific fit recommendation, that information will be displayed on the product page where applicable.

Size and fit information is provided to help customers make an informed purchase and does not limit statutory consumer rights.

4. Defective Products

If a product has a defect that falls within the applicable legal protection for defective goods, please contact BUZZ as soon as possible.

Under applicable Egyptian consumer-protection rules, defective goods may be subject to return, replacement, or refund within the applicable statutory period.

Please provide:

• Order number.

• Customer name.

• Description of the defect.

• Photographs or videos of the issue where helpful.

BUZZ will review the issue and handle the request according to applicable law.

5. Damaged Products at Delivery

If your package or product is visibly damaged when delivered, please notify the courier immediately.

Where possible, refuse delivery of visibly damaged goods and contact BUZZ.

WhatsApp / Phone: 01200208205

If the damage is discovered after delivery, contact us as soon as possible.

6. Incorrect Product

If you receive a product that is different from what you ordered, please contact BUZZ as soon as possible.

Please provide your order number and photographs of the received product where possible.

We will review the issue and arrange the appropriate solution in accordance with applicable law.

7. Returns at Delivery

Where the courier supports inspection or try-on, you may inspect the product before completing payment.

Where supported, you may try on the shoes while the courier is present.

If you decide not to keep the product at delivery because of size, fit, or personal preference, please inform the courier and BUZZ immediately.

Any applicable voluntary-return charges will be handled in accordance with applicable law and the circumstances of the return.

8. Return Request

To request a return, contact:

WhatsApp / Phone: 01200208205

or

Email: haythamelsagher@icloud.com

Please include:

• Your name.

• Order number.

• Phone number.

• Product name.

• Reason for the return, where applicable.

• Photos or videos where helpful.

9. Return Inspection

Where inspection is reasonably required, returned products may be checked to determine their condition and whether the return request meets the applicable policy or legal requirements.

This inspection does not limit statutory rights relating to defective or non-conforming goods.

10. Refunds

Once an approved refund is due, BUZZ will process the refund according to the applicable payment method and legal requirements.

For online payments, refunds will generally be made through the original payment method, subject to the payment provider's processing procedures.

For Cash on Delivery orders, BUZZ will provide the applicable refund procedure.

Processing times may vary depending on banks, payment providers, couriers, or other service providers.

Where applicable law requires a specific refund period or method, that legal requirement will apply.

11. Return and Delivery Costs

For returns required because of a qualifying defective, damaged, incorrect, or non-conforming product, applicable costs will be handled in accordance with Egyptian law.

For voluntary returns where legally permitted, any applicable delivery or return charges will depend on the circumstances and applicable law.

Nothing in this section limits a mandatory consumer right.

12. Promotions and Discounted Orders

If an order was placed using a promotion or discount, the refund or return treatment will be handled according to the applicable promotion terms and Egyptian law.

A refund does not automatically recreate an expired promotion or discount.

Where only part of a multi-item promotional order is returned, the applicable discount or promotion may be recalculated where permitted by the promotion terms and applicable law.

13. Contact

BUZZ / BUZZSTEPS

Address:
Behind Roma Fashion, Sheri Street,
Hurghada, Red Sea, Egypt

WhatsApp / Phone:
01200208205

Email:
haythamelsagher@icloud.com

Website:
https://buzzsteps.com/

We aim to handle return and refund requests fairly, clearly, and in accordance with applicable Egyptian law.